Q: What Payment Methods are accepted?
A:  We accept major credit cards ( VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER )  and  PayPal.

Q: When can expect my order to arrive?
A: Most orders ship within 1 to 2 days, weekends and holidays excluded. We ship from VA via US Mail, so delivery time depends on distance, ship method (Priority Mail or Standard), and the "competence level of the US Postal Service" in your area of delivery. PLEASE NOTE: We have no control over the package once we turn it over to the US Postal Service. Therefore we cannot be held responsible for delays or non-delivery by the US Postal Service (or Postal services of other countries for international or APO shipments) 

Q: How can I view the status of my order?
A: Go to SERVICE page (link at the top of screen in HOME page). Enter your CONFIRMATION NO that you received in your e-mailed Order Confirmation. The online invoice will display the tracking number as soon as your order ships.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. The final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How do I use a promotion code?
A: During checkout you will see a box to enter the promotion code. If you have a code, enter it during check-out and the net discounted amount will be reflected in your payment amount.

Q: Do you have a storefront ?
A: We don't have a store front, but our products are sold through a growing network of dealers and gun stores in most states. Contact us if you have specific questions. 

Q: I'm interested in becoming a Dealer for your products
A: Great! We're always looking for dealers to add to our growing network. Contact us at (804) 320-5653.

Q: I bought one of your holsters, I need replacement hardware.
A: No problem, contact us and we can send replacement hardware.

Q: What kind of a warranty do you offer?
A: We stand by our products and we will work with you on any product you are not happy with. Our legal advisor asked us to display the following:
DISCLAIMER OF WARRANTY: JBP Trading, Inc. excludes all warranties, expressed or implied, from the sale of all JBP products. Excluded too are implied warranties of merchantability and implied warranties of fitness for a particular purpose. JBP products are sold as is with all imperfections, if any. Leather in general may contain imperfections. Safe use of a firearm with the product is the sole responsibility of the user. The purchaser assumes all risk associated with the use any product sold by JBP Holsters / Holsterama (aka JBP Trading). JBP may not be held responsible for any injuries or other consequences directly or indirectly resulting from the use of any JBP products.

Q: What should I do for care and maintenance of leather?
A: Clean with damp cloth and soap. Refrain from soaking leather in water or cleaners. Saddle soap, clear shoe polish, or other leather cleaners may be used. If you wish the leather to be softer, Mink Oil is recommended to soften leather as needed.

Q: My gun seems to fit a little too snug.
A: Leather holsters are designed to fit snug initially, that's because after a break in period leather will stretch slightly to fit your gun perfectly. 
You can help speed up the break in process as follows: 
    1) make sure the gun is completely unloaded and the chamber is empty
    2) Insert the gun inside the holster (snap on the retention strap if there is one)
    3) Let the gun stay inside the holster at least overnight at room temperature
This process should provide a better fit. 

If the fit is still too tight, you can try the following:
    1) make sure the gun is completely unloaded and the chamber is empty
    2) wrap your gun in a thin layer of durable saran wrap or a strong grocery bag (to prevent rusting)
    3) hold the inside of the holster under running lukewarm water for a few seconds. DO NOT SOAK.
    4) Insert the gun (wrapped in plastic to prevent rusting) inside the holster. Snap on the retention strap if there is one.
    5) Let the gun stay inside the holster at least overnight at room temperature. DO NOT LEAVE IN THE SUN OR IN OVEN.
When the holster is dry, it should be a perfect fit for your gun.

  Q: What is the phone number to call if I have questions or to place an order on the phone?
A: You can call us at 804-320-5653 and leave a message with a call-back number, we will call you shortly. In order to keep our prices low, we don't have dedicated reps to answer calls. 

Q: I ordered a holster for my gun but the label on the package states a different gun than mine.
A: Most of our holsters fit multiple guns and the packaging may not list all the guns it fits. Check the item number on the label (or printed on the holster) against the item number on your order. Example, your order may state" Pancake Holster Sig 239 ... (# 6026)" and the packaging on the holster may say "# 6026 - Glock 26/27". As long as you ordered and received item no 6026 you have the correct holster.

Q: How can I return an item I purchased?
A: Please see our Policy tab for details.

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